Cebu Pacific, the leading airline in the Philippines, has improved its customer policies to make things better for travelers. They now provide a travel fund which doesn’t expire, and they also extended the validity of travel vouchers. All of this is meant to give passengers a better travel experience.

Effective August 1, 2023, Cebu Pacific rolled out the following changes:

No Expiration of Travel Funds

Previously, travel funds were valid for six (6) months from the date of conversion. However, under the new policy, travel funds will no longer have an expiration date. Passengers can now use their travel funds as a virtual wallet to pay for new bookings or add-ons in the future without any time constraints.

In addition, those with a MyCebuPacific account can use their non-expiring travel funds not only for themselves but also for booking flights on behalf of their family members or friends, adding an element of convenience and support for their loved ones’ travel arrangements.

Longer Travel Voucher Validity

Travel vouchers will now be valid for 18 months, compared to the previous six (6) months. This allows passengers more time to use them for booking flights.

Flexible Customer Options

Starting August 2023, customers can now rebook for free if your flight is disrupted. You can log in to your MyCebuPacific Account and access Manage Booking to plan your future travels with ease.

Cebu Pacific’s newest initiative is a testament to the airline’s unwavering commitment to provide exceptional services to its growing base of loyal passengers. By actively listening to the feedback of its customers, Cebu Pacific shows that they value the satisfaction of their guests, and will not hesitate to modify their services to cater to their evolving travel needs. The airline’s continuous focus on customer-centric solutions is evident in this latest development, as they aim to prioritize passengers’ convenience and comfort above all else. With this approach in mind, Cebu Pacific is poised to remain as one of the top airlines in Asia, recognized not just for its affordability, but also for its unwavering dedication to customer satisfaction.

“The improvements in our customer care policies, especially the non-expiry of our Travel Fund, is a testament to our commitment to our passengers and our promise to keep listening and improving. With these enhancements, we hope to make air travel even more accessible to every Juan,” said Candice Iyog, CEB Chief Marketing and Customer Experience Officer.

“Cebu holds a special place in Cebu Pacific’s history as this where we flew our first flight 27 years ago. In this dynamic and challenging industry, our commitment to Cebuanos and all our passengers remain the same — to provide safe, reliable, and affordable air travel to every Juan,” Iyog said.

Cebu plays a crucial role in the expansion and growth of Cebu Pacific’s operations outside of Manila. There’s no denying that the city’s international airport, the MCIA, has become one of the most significant and busiest aviation hubs in the region. With its strategic location and top-notch airport facilities, Cebu has become the go-to hub for travelers who are seeking convenient and direct flight connections to various domestic and international destinations. It’s impressive to note that Cebu Pacific currently offers direct flights to 23 domestic and 5 international destinations from MCIA. This translates to providing more than 676 flights per week. This vast number of flights represents the airline’s strong commitment to ensuring seamless connectivity and accessibility to the different communities in the country and beyond. It’s no wonder why Cebu remains at the forefront of Cebu Pacific’s operations and is considered a vital contributor to the airline’s continued expansion and development.

Cebu Pacific currently flies to 35 domestic and 23 international destinations, spanning across Asia, Australia, and the Middle East.